Customer Experience Account Manager
Company: Danfoss
Location: Tallahassee
Posted on: May 6, 2025
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Job Description:
Requisition ID: 43652Job Location(s):Tallahassee, FL,
USEmployment Type: Full TimeSegment: Danfoss Climate Solutions
SegmentJob Function: SalesWork Location Type: On-siteJob
DescriptionCustomer Experience Account Manager serves as the
primary customer contact for your assigned portfolio of accounts
and ensure all customer needs and expectations are met. You will
engage customers though Salesforce cases, calls, and email
regarding order inquiry as to ship dates, problems, order changes,
repairs and RMA's. You will act as the voice of the customer to
other departments such as Technical Support, Logistics,
Manufacturing, Key Account Managers, Product Managers, etc., to
deliver on an excellent customer experience. Admin duties include
order entry, expediting orders, change orders, returns, monitoring
order status and resolving discrepancies.Job
ResponsibilitiesEssential Functions, Key Tasks, & Responsibilities:
(include the following, other duties may be assigned) Helps drive a
positive customer experience by building relationships, exhibiting
empathy, and providing solutions to their needs. Proactively
engages customers to collect annual material forecasted review
outstanding orders to ensure volume on order matches with
forecasted demand. Tactfully challenge discrepancies on weekly
calls with customers to insure alignment between both
organizations. Processes transactions such as sales orders, product
returns and exchanges. Act as a planner liaison between the
business and the customer to ensure requested orders are built on
time. Act as a Quality Control liaison between the business and the
customer to execute any remediation plans that may arise. Act as a
Material Manager liaison between the business and the customer to
ensure forecasted demand will be available on time. Achieves
profitable growth to meet team and individual goals while enabling
an excellent customer experience. Applies the appropriate knowledge
and expertise through ongoing learning and self-development.
Utilizes available tools to stay current on promotional initiatives
and help execute profitable growth through critical business drive
times. Embraces our learning culture to continuously improve
existing skills while acquiring new ones in support of our customer
obsession and advancing your contribution Must be able to work in a
fast-paced environment with multiple competing tasks and demands.
Strong analytical, critical thinking skills, and problem solving
skills. Must have high level of interpersonal skills and the
ability to handle sensitive and confidential situations.
Demonstrate calmness under pressure and maintain ability to be
accurate and factualBackground & SkillsRequired Qualifications:To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.SAP experience in SD (Sales & Distribution), including
advanced returns management & planningExperience in Salesforce CRM
as a primary method of managing cases and customer
requirements/inquiriesExperience in Salesforce CRM in Queue
capacityEducation and/or ExperienceMinimum 2 years experience
working in a customer facing service role.Minimum 2 years
experience working in an account manager role.Minimum 2 years
experience working for a manufacturer.Associate degree in business
administration or equivalentMust possess a professional, friendly
attitude and strong telephone handling skills to be able to quickly
develop a rapport with internal and external customers over the
phoneExcellent interpersonal, written, and oral communication
skillsStrong work ethic and self-starter, able to effectively
manage multiple priorities and adapt to change within a fast-paced
business environmentPreferred but not required:SAP (P01)
experienceExperience working in Danfoss, or a similar business that
has matrix organizations across different countries/regionsDanfoss
Engineering TomorrowAt Danfoss, we are engineering solutions that
allow the world to use resources in smarter ways - driving the
sustainable transformation of tomorrow. No transformation has ever
been started without a group of passionate, dedicated and empowered
people. We believe that innovation and great results are driven by
the right mix of people with diverse backgrounds, personalities,
skills, and perspectives, reflecting the world in which we do
business. To make sure the mix of people works, we strive to create
an inclusive work environment where people of all backgrounds are
treated equally, respected, and valued for who they are. It is a
strong priority within Danfoss to improve the health, working
environment and safety of our employees.Following our founders
mindset action speaks louder than words, we set ourselves ambitious
targets to protect the environment by embarking on a plan to become
CO2 neutral latest by 2030.All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, disability, veteran status, or other protected
category.Danfoss engineers solutions that increase machine
productivity, reduce emissions, lower energy consumption, and
enable electrification.Our solutions are used in such areas as
refrigeration, air conditioning, heating, power conversion, motor
control, industrial machinery, automotive, marine, and off- and
on-highway equipment. We also provide solutions for renewable
energy, such as solar and wind power, as well as district-energy
infrastructure for cities.Our innovative engineering dates back to
1933. Danfoss is family-owned, employing more than 39.000 people,
serving customers in more than 100 countries through a global
footprint of 95 factories.Danfoss engineers solutions that increase
machine productivity, reduce emissions, lower energy consumption,
and enable electrification.Our solutions are used in such areas as
refrigeration, air conditioning, heating, power conversion, motor
control, industrial machinery, automotive, marine, and off- and
on-highway equipment. We also provide solutions for renewable
energy, such as solar and wind power, as well as district-energy
infrastructure for cities.Our innovative engineering dates back to
1933. Danfoss is family-owned, employing more than 39.360 people,
serving customers in more than 100 countries through a global
footprint of 95 factories.by Jobble
Keywords: Danfoss, Valdosta , Customer Experience Account Manager, Executive , Tallahassee, Georgia
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