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Call Center Representative

Company: Mediacom
Location: Valdosta
Posted on: May 21, 2020

Job Description:

General Responsibilities: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. Specific Responsibilities: • Interact with customers by telephone, as well as e-mail, mail and fax. • Answer customer inquiries and solve problems regarding billing, services, and products. • Assess customer needs and interests in order to present Mediacom products and services. • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. • Exceed or maintain minimum sales ,quality and productivity standards. • Demonstrate courtesy and patience in customer relations. • Troubleshoot basic service issues and schedule on site service calls when necessary. • Receive and process customer payments. Preferred Skills/Experience: • Entry level; 1-2 years prior work experience in customer facing or technical role preferred. • High school diploma required, Associates/Bachelors Degree preferred. • Effective communication skills. • Data entry and computer experience. • Ability to work evenings, weekends and holidays. • Ability to work overtime when needed. • Ability to sit for extended periods of time. Mediacom continues to ensure a safe work environment for our current and new employees. Our agents currently are working both remotely and in an in-office socially distanced environment to assist in the safety of employees during this pandemic. Keywords: Customer Service, Call Center

Keywords: Mediacom, Valdosta , Call Center Representative, Other , Valdosta, Georgia

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