Customer Service

Company: Concentrix
Location: Valdosta
Posted on: June 4, 2021

Job Description:

Please Note: Job cannot be performed in the state of Colorado, USA.

Job Title:

Customer Care and Technical Support Specialist

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

**Job Type:** **Full-Time**

**Location** **:** Valdosta

**WHAT'S IN IT FOR YOU?**

+ A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

+ Endless career opportunities and clear paths for career development

+ A competitive salary

+ Fantastic benefits

+ Monthly performance incentives

**WHAT YOU DO MATTERS TO US**

Every day, from more than 40 countries across six continents, our people innovate, demonstrate a culture of compassion and humanity with every interaction, and work hard to deliver experiences that truly stand out. Our staff drive positive interactions for people, and we promise to provide positive experiences for them by offering a welcoming environment, stability and a place to succeed and grow. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

**No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often it is much simpler than you think. We are looking for support minded individuals that have an interest in technology. You will have the ability to connect with people across the country and help them connect with the world. Your role will be focused on helping customers resolve service issues and assist in connecting them to the Internet in various methods that our training and tools will lead you to achieve**

This role is the perfect opportunity for someone considering a career in in the communications industry.

**WHAT WOULD YOU BRING TO OUR TEAM?**

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

**TO BECOME A PART OF OUR TEAM:**

**Core Responsibilities**

+ **Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')**

+ **Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking**

+ **Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer**

+ **Greet customers in a courteous, friendly, and professional manner using agreed upon procedures**

+ **Maintain broad knowledge of client products and/or services**

+ **Prepare complete and accurate work including appropriately notating accounts as required**

+ **Participate in activities designed to improve customer satisfaction and business performance**

+ **Offer additional products and/or services**

+ **Track, document and retrieve information in call tracking database**

**Candidate Profile**

+ **High school diploma with six plus months of customer service experience preferred**

+ **Courteous with strong customer service orientation**

+ **Strong computer navigation skills and PC Knowledge**

+ **Ability to effectively communicate, both written and verbally**

+ **Ability to learn including strong problem solving skills**

+ **Dependable with proficient attention to detail**

+ **Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly**

+ **Tolerance for repetitive work in a fast-paced, high production work environment**

+ **Ability to work as a team member, as well as independently**

+ **Must Complete Background and Drug test**

+ **Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner**

+ **Able to rotate shifts, as needed**

+ **Based on location and/or program, additional experience/skills may be required**

+ **Job requirements may vary by country and will not contravene any local laws**

+ **Must have open availability to work multiple Shifts** .

**Minimum Requirements/Additional Info:**

+ **A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously.**

+ **We need you to be a "people person" who enjoys talking and assisting others. Think about how much you enjoy receiving excellent customer service yourself? Well, we need you to take pride in providing that same great service to others.**

+ **We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week.**

+ **Schedules vary and will be discussed during the interview.**

+ **Great benefit options include: medical, dental & vision benefits, and 401K. We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives.**

**CALL US HOME:**

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 250,000+ people around the globe choose to call Concentrix home.

Concentrix is a global, customer experience services and technologies company. With more than 250,000 staff around the world, we specialize in crafting engaging experiences and driving transformation to generate value for our clients and their customers.

**Learn more:**

**Concentrix** on Facebook | **Concentrix** on Instagram | **www.concentrix.com**

_The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions._

**Career Framework Role**

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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Location:

USA, Valdosta, GA

Language Requirements:

Time Type:

Full time

**Mission:**

**We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.**

**About Concentrix:**

**We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!**

**Company Overview:**

**In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for nearly 750 of the world's best brands. Concentrix. A passionate company powered by passionate people.**

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Keywords: Concentrix, Valdosta , Customer Service, Other , Valdosta, Georgia