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API Integrations Technical Support Engineer

Company: Jack Henry & Associates Inc.
Location: Valdosta
Posted on: June 6, 2021

Job Description:

Description & Requirements

We are seeking a Technical Support Engineer to join our EPS team. In this role, you will be responsible for providing technical engineering support on various projects in support of our software customers who are utilizing EPS Application Programming Interfaces (API's) and web services. To be successful in this role, you must have a firm grasp on general technology, and possess strong problem solving and research skills as the customers you will be supporting will frequently have strong technical backgrounds in engineering. The ideal candidate will have exposure to technical projects that utilize Web Services, API's, SOAP and JSON.

This position can be based to work out of the following locations: Albuquerque, NM/Allen, TX/Valdosta, GA.


  • Must have a minimum of 18 months in technical support, engineering or troubleshooting.
  • Must have customer-facing experience in a technical role.


  • Associate's or bachelor's degree.
  • Knowledge of web services technology, API's (JSON and SOAP formats).
  • Familiar with sending web service requests using applications such as Ready API, SoapUI or WCFStorm.
  • Understanding of the Payments/Banking Industry in the area of mobile check deposits and Automated Clearing House (ACH).
  • Familiar with product integration and 3rd party systems.
  • Familiar with leading and managing projects.
  • Comfortable with scheduling and leading technical conference calls with customers.
  • Familiar with Salesforce.
  • Familiar with MS SQL Server and SQL queries.


  • Interacts with product support personnel, and potentially the customer, when the customer's problem cannot be resolved directly by first-level resources.
  • Provides technical assistance to customers on the web services and API's they are developing to for their project. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action.
  • Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
  • Includes all appropriate departments to facilitate a successful resolution to any client issue.
  • Reports design, reliability and maintenance problems or bugs to software engineering. Creates defect records on all reported issues with supporting files and examples for development to create code fixes.
  • Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action. May prepare test environment and test new enhancements or other internal quality testing.
  • Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in on-line training programs.
  • Manages and drives multiple technical projects providing weekly updates to management until completion.
  • May bid and complete Customer Work Requests (CWRs) in accordance with company standards.
  • May be involved in customer installations, upgrades, and training.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


Keywords: Jack Henry & Associates Inc., Valdosta , API Integrations Technical Support Engineer, Other , Valdosta, Georgia

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