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Intake Coordinator/Counselor 7A-7P

Company: Camp Recovery
Location: Valdosta
Posted on: June 7, 2021

Job Description:

The employee will participate in General Hospital Orientation and Department/Job Orientation, including successful completion of competencies for this position. Employee will complete hospital employment requirements. Employee will attend hospital safety and emergency/disaster trainings. Annually, employee must participate in Greenleaf's annual competencies. The employee must attend all hospital mandatory in-services and are encouraged to participate in activities that enhance their professional growth and development. It is the obligation of each employee to abide by and promote Greenleaf's mission, values, and Code of Ethics, professional behavior, policies, procedures and related practices. All employee will be held to the highest standard of confidentiality and will be required to sign a confidentiality agreement that outlines the HIPAA rules and expectation.

The employee must be able to work with several distractions including light conversations, must be able to deal with aggressive, hostile and irrational behaviors of patients, must be able to respond immediately in crisis situations concerning patients and/or family members. Employee may be subjected to environmental conditions that occur inside and outside via routine travel; however, much work occurs inside under typical hospital conditions. Employee must be able to stop, crouch, reach, walk, and stand for sustained periods of time; use extremities to press against something with steady force, pull objects, to draw, drag, haul, or tug in a sustained motion, able to feel, grasp, and finger objects and lift them from lower to higher or horizontal position to another position, express and exchange ideas via spoken or written word to convey detailed information in an audible and quick manner. Must be able to exert up to 20 lbs. of force occassional, and /or up to 10 lbs. of force frequently, and occasional exert up to 50 lbs. of force. Must be able to iniItate and maintain physical holds for extended periods of time lasting 30 minutes or longer.

The above statement is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified. If the employee has any limitations to the above requirements or any issues concerning the emotional, physical, or environmental demands he or she must disclose to either the Human Resources Director or Supervisor prior to beginning employment.

Adequate visual acuity required for preparing and analyzing data and figures, accounting, transcription, characters on computer terminals, reading and visual inspections necessary to complete tasks. Employee is not substantially exposed to adverse environmental conditions. Employee at times, may be exposed to airborne diseases that are infectious.

Essential Responsibilities and Duties

* Customer Service Focused * Provides exceptional service and care to presenting patients and their families or significant others; protects patient's rights * Observes, collects and reports subjective and objective information of patients who are referred for treatment * Performs and descriptively documents screening findings that reflects the principal reason for seeking treatment * Conducts in-person screenings and communicates with psychiatrist for appropriate levels of care. Collaborates directly with program nursing staff, psychiatrist(s) and medical director(s) on the determination of disposition and if admission to the program or to an alternative treatment setting is needed * Must be able to clearly and effective communicate a person's needs to in-house and on-call physicians so that accurate level of care determinations can be made * Collaborates and communicates effectively with all members of the health care team. Maintains awareness of verbal/nonverbal communication in interactions with patients, families, staff, physicians, and other hospital departments * Coordinates and secure third-party authorization for admission to the program when needed * Records and maintains proper documentation of patient observations, collateral source information and disposition outcomes on screen form * Assures all applicable program policies and procedures governing intake processes, communication and coordination of program admissions are followed and all actions are in compliance with such * Demonstrates the knowledge and skills necessary to provide effective screenings and awareness of alternate treatment options and service appropriate to all patient populations * In conjunction with the Director of Admissions and Director of Business Development conducts an assessment of the marketplace and identifies opportunities for potential referral sources to the program * Participates in department performance improvement activities to improve patient care and intake processes. Conducts screenings of the intake system across all shifts with a focus on timely disposition planning. Assists in data collection as directed * Demonstrates knowledge and understanding of new policies and procedures, best practices, changes in practice and initiatives. Obtains this knowledge through staff meeting attendance required hospital education, literature review and discussion with department leadership and colleagues * Demonstrates professional growth by maintaining awareness of changes in intake protocols and evidence-based best practices * Coordinates work to achieve maximum productivity. Able to multitask and prioritize workload * Conducts all activities expected of their position with proper consideration and responsibility towards clinical compliance and appropriate fiscal stewardship * Must be able to clearly identify and articulate all services that Greenleaf Center has to offer to prospective clients and referral sources. Must be able to demonstrate pleasant mannerism while communicating with prospective clients and referral sources even in times of high admissions and high stress * Must be willing to effectively communicate and tactfully communicate with all areas and departments of Greenleaf Center regardless of the situation and high stress * Follow Greenleaf Center Time and Attendance Policy. Acknowledges that scheduled work hours may vary based on trends associated with referrals * Must be able to work together with team members without negatively impacting the duties of team members * Must be willing to work overtime when requested or in times of need * Must be able to adhere to all mental demands of the job which include but not limited to verbal abuse by customers, stress due to multitasking * Performs all other duties as assigned

Keywords: Camp Recovery, Valdosta , Intake Coordinator/Counselor 7A-7P, Other , Valdosta, Georgia

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