Customer Service Rep

Company: Mediacom
Location: Valdosta
Posted on: October 4, 2021

Job Description:

Mediacom is proud to have received the following recognition "2021 Best Managed Companies", "2019 Best Company for Women to Work" and "2017 Best Company for People of Color and Women to Work".

$1,000 Sign On Bonus - Full Benefit Package Available including FREE Cable and Discounted Internet Services!

Base Pay: $13.50 per hour plus monthly commissions & incentive pay. (Pay dependent upon level of experience)

6 weeks virtual training followed by remote work from home - Remote status is temporary and currently follows a rotating schedule office & remote work. Must live within 30 miles of Valdosta, GA 31601.

To APPLY click the link below:

https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=MEDIACOMCC&cws=46&rid=15683

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:
• Interact with customers by telephone, as well as e-mail, mail and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests in order to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales ,quality and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.

Preferred Skills/Experience:
• Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
• High school diploma required, Associates/Bachelors Degree preferred.
• Effective communication skills.
• Data entry and computer experience.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.

Keywords: Customer Service, Call Center

EOE m/f/d/v

Keywords: Mediacom, Valdosta , Customer Service Rep, Other , Valdosta, Georgia