Customer Service Rep
Posted on: October 4, 2021
Mediacom is proud to have received the following
recognition "2021 Best Managed Companies", "2019 Best Company for
Women to Work" and "2017 Best Company for People of Color and Women
$1,000 Sign On Bonus - Full Benefit Package Available
including FREE Cable and Discounted Internet Services!
Base Pay: $13.50 per hour plus monthly commissions &
incentive pay. (Pay dependent upon level of
6 weeks virtual training followed by remote work from home
- Remote status is temporary and currently follows a rotating
schedule office & remote work. Must live within 30 miles of
Valdosta, GA 31601.
To APPLY click the link below:
Answer customer calls and provide a positive customer experience in
a prompt and professional manner. Calls include selling Mediacom
services, resolving billing concerns, troubleshooting service
issues and scheduling service and installation appointments.
• Interact with customers by telephone, as well as e-mail, mail and
• Answer customer inquiries and solve problems regarding billing,
services, and products.
• Assess customer needs and interests in order to present Mediacom
products and services.
• Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
• Exceed or maintain minimum sales ,quality and productivity
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service
calls when necessary.
• Receive and process customer payments.
• Entry level; 1-2 years prior work experience in customer facing
or technical role preferred.
• High school diploma required, Associates/Bachelors Degree
• Effective communication skills.
• Data entry and computer experience.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.
Keywords: Customer Service, Call Center
Keywords: Mediacom, Valdosta , Customer Service Rep, Other , Valdosta, Georgia
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