Elead Service Performance Manager

*** Work-From-Home ***

The Elead Service Performance Manager provides best in class customer service to our dealership clients that utilize our Service Solutions. The Performance Manager demonstrates the value of ELead/CDK products by building relationships with clients and empowers dealership with information, training, and value to increase product utilization.
 

Position details and responsibilities to include (but not limited to):

Customer Engagement:

1. Provide monthly call contacts to assigned dealerships.
2. Discuss & demonstrate Elead Service product Suite, product functionality and product value.
3. Create relationships with assigned dealerships that promotes product usage and account growth.

4. Provide dealerships with industry standards and established system utilization guidelines
5. Maintain attrition below 1.25% of annualized monthly recurring billable.

Product utilization:

6. Follow established product utilization benchmarks that are achievable & coach best practices to stores on meeting benchmarks.
7. Understand client utilization trends and make proactive contacts.
8. Resolve client utilization concerns and escalate technical difficulties to the Elead Helpdesk.

Other:

9. Create and maintain a professional working atmosphere. Adhere to all Travel and Expense policies, submission of weekly expense reports, mandated training, and other policy requirements.
10. Take advantage of opportunities to continue to grow your knowledge base on the Elead and CDK suite of products.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.