Community Liaison
Company: HarmonyCares
Location: Jacksonville
Posted on: May 3, 2024
Job Description:
Overview: HarmonyCares is one of the nation's largest home-based
primary care practices. HarmonyCares is a family of companies all
dedicated to providing high-quality, coordinated health care in the
home. This includes HarmonyCares, HarmonyCares Medical Group,
HarmonyCares Home Health and HarmonyCares Hospice. Our Mission - To
bring personalized, quality-based healthcare to the home of
patients who have difficult accessing care. Our Shared Vision -
Every patient deserves access to quality healthcare. Our Values -
The way we care is our legacy. Every interaction counts. Go the
extra mile. Empower and support each other. Why You Should Want to
Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much
more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification
Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28
years, making a huge impact in healthcare today! Responsibilities:
The Community Liaison is responsible for inbound/outbound
communication and business development across all eligible business
units (Medical Group, Home Health, Hospice, etc). The role acts as
the local market B2B, B2C, and DTC leader, externally facing our
community of referral partnerships. The Community Liaison will
explain benefits of enrollment and will provide patients,
caregivers, POAs, and guardians with the myriad of services we
bring to eligible patients in their respective market. Essential
Duties and Responsibilities
- Market analysis, along with competitive landscape, in which to
differentiate our HC services to external referral sources
- Meet and exceed agreed upon F2F and virtual meeting goals with
key decision makers
- Thoroughly understand eligibility and enrollment process of the
HarmonyCares suite of businesses in a given market
- Track performance in CRM demonstrating plan and adherence to
budgeted targets for a given region
- Schedule face to face or phone discussions with patients, POAs,
or guardians to provide guidance on patient eligibility for all
programs
- Provide direction on benefit enrollment program and
processes
- Obtain Voluntary Alignment Form from patients, POAs, or
guardians at all times
- Answer inbound calls from patients, families, and facility
staff members regarding various eligible programs
- Promptly, accurately, professionally triage all patient
concerns related to care needs, scheduling and billing to the
appropriate department
- Oversee and document outreach calls conducted and meetings
scheduled with external sources
- Ensure scheduled meetings with patients and their caregivers
are attended timely
- Adhere to company policies and procedures related to patient
outreach calls
- Complies with PHI and HIPPA guidelines
- Maintains consistent communication with Director- Enterprise
Sales, Practice Managers, Hospice/HH Administrators, and local BU
support staff
- Performs other additional duties as assigned Qualifications:
REQUIRED Knowledge, Skills and Experience
- High school diploma or GED
- Six months or more of administrative office experience or
outside sales experience
- Must maintain a valid driver's license and good driving
record
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
- Computer skills including but not limited to Word, Excel,
Outlook, Report software
- Demonstrable success in quickly building telephonic
relationships with eligible patientsPreferred Knowledge, Skills and
Experience
- Self-motivated and driven individual who does not require
significant oversight to perform at a high level after initial
orientation and training
Keywords: HarmonyCares, Valdosta , Community Liaison, Other , Jacksonville, Georgia
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