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Software Support Specialist

Company: Azalea Health
Location: Valdosta
Posted on: September 1, 2019

Job Description:

Azalea Health is a Health IT company providing web-based Electronic Health Records (EHR) and Revenue Cycle Management (RCM) services to clients nationwide. We are an entrepreneurial organization previously recognized as the one of the 5000 Fastest Growing Private Companies in America by Inc. Magazine and as the Emerging Health IT Company of the Year by the Metro Atlanta Chamber.We are seeking smart, motivated Full Time Software Support Specialists to work within our growing team in our Valdosta Georgia office. The Hospital Software Support Specialist supports Azalea's clients on our various software applications and serves as a liaison between our clients and the various departments of Azalea's staff to facilitate a smooth working relationship.Duties And ResponsibilitiesProvides continuous software support solutions to Azalea Health customers in a timely mannerMaintains a great relationship with all Azalea Health clientsInteracts with customers through multiple platforms Including: face-to-face interactions, web meetings, support ticket updates, and email/phone communicationsMaintains clear, concise documentation of all support mattersEffectively documents and records all aspects of client interactions in the designated client management systems (to promote transparency and understanding of software issues); in addition to building, managing, and maintaining the help content and support ticketing system.Assists in testing and implementation of software upgrades, as well as any associated communication with the Software Development departmentMaintains an excellent knowledge of Azalea's software products and services; all Azalea software is updated/upgraded frequently and this position must remain knowledgeable of the functionality of these updates/upgrades.Collaborates daily with multiple product teams, department, and divisions with issues pertaining to applicable software applications.Up-sells clients on other Azalea products and services when applicable, performing demonstrations of Azalea software to potential clientsThis position must be flexible and eager to work in an ever-changing environment that requires meeting the demands of physicians, practice administrators, and other executives.Must remain HIPAA compliant and maintain client confidentiality.Some travel may be requiredQualificationsExcellent interpersonal and communication skillsExcellent computer and internet skills/instincts, including strong proficiency in web-based applicationsAptitude in customer service/client relations and a friendly dispositionBachelor's degree from accredited university in a related field preferredExperience in healthcare information technology or healthcare preferredBenefits & PayCompetitive pay OT eligibleQuarterly bonus programFlexible schedules & work from home opportunitiesMedical, dental, vision insurance coverage optionsPaid holidays and floating holidaysPaid Time Off (PTO)Fitness bonus programCasual dress codeSubstantial growth opportunitiesThis job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.SDcN8LgUWj

Keywords: Azalea Health, Valdosta , Software Support Specialist, Other , Valdosta, Georgia

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