E-Comm Assistant General Mgr- FT
Company: GOODWILL OF NORTH FLORIDA
Location: Jacksonville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description 4656 Lenox Ave. Jacksonville, FL
32205 The Ecommerce Assistant General Manager is responsible for
the day-to-day operations and maintains growth and revenue in
Ecommerce. The incumbent assures the accurate completion of
E-Commerce procedures to achieve customer satisfaction. Responsible
for the oversight of selecting and stocking, packing and shipping
merchandise to fulfill internet orders. Responsible for personnel
management, Financial Performance and achieving budgeted goals. The
incumbent must develop the skills of their team and administer
company policies and procedures under the general direction of the
General Manager. · Responsible for generating and maintaining
revenue growth in Ecommerce. · Manage the elements of e-Commerce
production that affect the successful approving, photographing,
listing, packing and/or shipping of orders · Establishes and
maintains metrics for e-Commerce and provide frequent communication
and feedback to team members and senior management to enhance
quality and productivity. · Assures e-Commerce performance and
behavioral standards are met. · Responsible for hiring, training
and managing the performance evaluation process of the e-Commerce
Associates. · Trains and coaches all associates in conjunction with
company and department policies and procedures; assuring safety and
corporate compliance. · Responsible for the efficient and timely
fulfillment of all products shipped to customers on a daily basis.
· Responsible for creating and maintaining documents to record
sales and archive data. · Oversees customer service. · Resolves
customer issues via the phone or email. · Maintains accurate
inventory of supplies and coordinating the order of new supplies
for the e-Commerce department. · Makes sure that all equipment used
in order fulfillment is used in a safe, secure and productive
manner and that Associates are sufficiently trained in the
operation. · Maintains a complete understanding of current software
systems used to pick, pack and ship cartons. · Provides
coordination, evaluation, motivation and continuous process
improvement of the e-Commerce operation and team members. ·
Monitors the department’s performance on eBay, Half, Amazon and
Alibris. · Completes performance reviews and evaluate day-to-day
performance of Associates. · Maintains associate work schedules in
accordance with the requirements of the business. · Audits weekly
UPS shipping invoices and manifests · Assists with the photography
and listing of items online to be sold via eBay. · Other duties as
assigned. Education/Experience · Bachelors Degree in retail
management or similar concentration preferred. · Minimum of 2-3
years experience of ecommerce/on-line retail sales · Knowledge of
retail merchandising and sales · preferred. · Knowledge of
antiques, collectibles and high end designer goods. · Knowledge of
SEO and SEM · Skilled with research and authentication of valuable
goods. Equal Opportunity Employer Goodwill is an equal opportunity
employer. Employment selection and related decisions are made
without regard to race, color, religion, sex, (including
pregnancy), national origin, age, disability, marital status,
protected veteran status, sexual orientation, gender identity,
genetic information or any other protected characteristics under
applicable law. Important Note Due to the volume of applications
received, we are unable to provide information on application
status by phone, e-mail, or in person. All qualified applicants
will be considered, but may not necessarily receive an interview.
Selected applicants will be contacted by a representative from
human resources for the next steps in the selection process. This
position is subject to close at any time.
Keywords: GOODWILL OF NORTH FLORIDA, Valdosta , E-Comm Assistant General Mgr- FT, Retail - All , Jacksonville, Georgia
