Medical Customer Service Representative - Remote (Valdosta)
Company: Health Help
Location: Valdosta
Posted on: June 5, 2021
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Job Description:
Medical Customer Service - Remote Customer Service VIRTUAL CAREER DAY Wednesday June 9, 2021 - 2pm
- 5pm Join us to chat with Hiring Managers and Recruiters about
Customer Service opportunities! About Us: HealthHelp - A WNS
Company (www.HealthHelp.com), is the leader in the field of
healthcare utilization & care management. We have gained this
position by actively working to change out-of-date practices with a
collaborative, non-denial based approach. Our methodology helps
payors achieve a higher return on investment, gives providers
education programs that better inform physicians, and ensures
quality and safety for the patients needing treatment. Customer
Service Representative * Conducts administrative intake and scripted clinical intake of
calls for clinical review * Provides quality customer service
through interaction with providers, administrative staff and others
* Collects and enters confidential information ensuring the highest
level of confidentiality in all areas * Escalates all calls to a
Clinical Reviewer or Supervisor per guidelines * Maintains written
documentation according to HealthHelp s documentation policy *
Provides ongoing telephonic support to providers and office staff
related to HealthHelp s Clinical Review process * Assists in the
orientation and training of new Client Service Representatives in
department procedures, protocols, and administrative tasks *
Provides administrative support to the Clinical Review Department
if needed * Carries out other projects and responsibilities as
assigned * Participates and understands scope of responsibility
pertaining to ongoing QI Projects * Maintains acceptable levels of
performance for all KPIs * Participates in the HealthHelp Quality
Management Program as required * Adheres to all HIPAA, state and
federal regulations pertaining to the clinical programs * Adheres
to both URAC & NCQA standards pertinent to their job
description Qualifications * High Speed Internet - Required * At least one year of Call
Center experience * At least 2 years of Customer Service experience
* High School Diploma or GED required * Proficiency with medical
terminology highly desirable * Microsoft Office (e.g. Excel, Word),
Outlook (e.g. email & calendar), and Windows proficiency *
Associates Degree (preferred) * Medical assistant or other clinical
or medical office experience highly desirable * Highly skilled at
delivering client and customer satisfaction * Must possess strong
verbal and written communication skills * Ability to read and
comprehend complex documents We look forward to chatting with you! Associated topics: answer,
call center associate, customer care representative, customer
service associate, internship, platform support, representante de
servicio al cliente, system support, telephone, tsr
Keywords: Health Help, Valdosta , Medical Customer Service Representative - Remote (Valdosta), Other , Valdosta, Georgia
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